Who we are
A leading IT support and service provider with offices in Dubai and the North East of England, we provide tailored IT support solutions to customers, big and small, all around the world. For over 22 years, we have supported and enabled businesses to excel with unlimited IT support and high-quality services.
Our expansion from the UK to Dubai is a testament to the quality and service we provide to all our customers and the dedication of our team. We create one on one relationships with our customers to understand their needs and what they require, which in turn allows us to deliver the best service and solutions possible.
Our Company
Proactivity | Excellence | Alignment | Sustainability | Relationships
IT Assist is a leading IT support and service provider located here in Dubai and in the North East of England. We are dedicated to helping our customers achieve their goals through high-quality IT support, solutions and customer service.
Our mission is to provide high-quality IT support and services with a focus on customer service, honesty with customers and building long lasting relationships. We believe that IT is not just a tool, but a strategic asset for business growth and sustainability. Our team consists of experienced and certified engineers, technicians and consultants who are passionate about IT. They work together to deliver a comprehensive range of managed support services and technology solutions that meet the needs and expectations of our customers.
We work closely with the customers to understand their concerns and challenges. We tailor our service to their specific needs and provide them with the flexibility and support they need to succeed.
We are not just a service provider. We are your partner in achieving your goals. Contact us today and find out how we can help you.
Our Values
Our business is driven by our five core values that reflect our commitment to providing the best IT solutions for our customers.
Proactivity: We anticipate and resolve issues before they become problems for our customers and their IT systems.
Excellence: We deliver high-quality IT solutions that meet and exceed our customers’ expectations and needs.
Alignment: We tailor our IT strategy and solutions to fit our customers’ short and long-term business goals and objectives.
Sustainability: We ensure our IT solutions are reliable, scalable, adaptable and cost-effective for our customers’ present and future needs.
Customer relationships: We value our customers and build long-term partnerships with them based on trust, respect and mutual understanding.
Together we are powerful
Don’t just take our word for it…
IT Assist provided expert advice on equipment for our conference facilities and then carried out the installation and configuration work to a very high standard. Four years later we are still extremely happy with the result and regularly put it to very effective use for both internal and external training and conferences.
Clive James
Head of IT, Great North Air Ambulance ServiceWe have been working with IT Assist (NE) Ltd for last 10 years. During this time, we have received first class support from all the members of the team. They have supported the school to upgrade and maintain our IT systems. Their technical knowledge is second to none and they have always been available for advice and support. I cannot recommend this company enough and we look forward to continuing our relationship with them for a long time to come.
Emma Douse
School Business Manager, Waverley Primary SchoolWe have used IT Assist for a number of years and are extremely happy with the provision they provide our school. The service provided is excellent on all fronts. The immediacy and level of support provided ensure that our school runs smoothly on a daily basis. They are knowledgeable, not only about IT equipment but also the personal level of support they provide allows us to make the best of our environment in terms of IT provision for my staff and pupils. I cannot fault the professionalism that the whole team brings with them to school each week.
Stuart Pickup
Head Teacher, Newburn Manor Primary SchoolWe have been clients of IT Assist for over 5 years now, and I’m happy to say that over this period we have received excellent service. Prior to working with IT Assist, we had several different companies supplying our IT Services since our inception back in 2009. When IT Assist came on board, they very quickly streamlined our IT Network, making how we work and access our clients and supplier's data/information so much more accessible with the reassurance that it’s all backed up I wouldn’t hesitate to recommend IT Assist to anyone. They are a truly professional company who works hard to turn the somewhat complicated business of Commercial IT Networks into easy-to-understand, everyday language.
Martin Oswell
Director, Sanctus Consulting LtdIT Assist have been supporting us with our small business since we started up in 2016. The IT Assist team have been instrumental in helping us grow and develop our business and always provide a top class service. Responses are always quick and the team are all really helpful and approachable. I would have no hesitation in recommending IT Assist to other SMEs.